The auto insurance company with the most complaints is United Automobile Insurance, which receives roughly 40 times more complaints than the average insurer its size, according to the latest NAIC complaint index. The insurance companies with the next most complaints are Ocean Harbor Insurance and California Casualty.
The National Association of Insurance Commissioners (NAIC) generates a score for all major insurance companies. The market average is a score of 1, and any score above 1 means the company receives more complaints than the average insurer its size.
Auto Insurance Companies with the Most Complaints
Source: NAIC Complaint Index
Popular Insurance Companies with the Most Complaints
Conversely, the car insurance companies with the fewest complaints are Chubb, Cincinnati Insurance, and The Hartford.
To learn more, check out WalletHub’s guide to the best car insurance companies.
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FAQs
The auto insurance company with the most complaints is United Automobile Insurance, which receives roughly 40 times more complaints than the average insurer its size, according to the latest NAIC complaint index.
Which insurance companies have the most complaints? ›
Ratio for Complaint Years 2022, 2021, and 2020
| 2022 Rank | Company Name | 2022 Approx. Exposure Count |
|---|
| 1 | Garrison Property and Casualty Insurance Company | 115,066 |
| 2 | American National Prop & Cas Co | 82,749 |
| 3 | Safeco Insurance Company of Illinois | 58,402 |
48 more rowsRead on to learn how the top insurance companies ranked and what affected claims satisfaction in 2024.
- Amica, AIG, and Erie Insurance top the list for consumer satisfaction with property claims, according to a 2024 study by J.D. Power.
- Travelers and Homesite are rated at the bottom for customer service during claims.
Best Car Insurance Companies of May 2024
| Best car insurance category | Company winner |
|---|
| Best insurance company overall | Travelers |
| Best insurance company for affordability | NJM |
| Best insurance company for accident forgiveness | Geico |
| Best insurance company for having few customer complaints | American Family |
4 more rows5 days ago
Geico tends to offer lower rates for most policyholders and has slightly higher customer satisfaction scores. On the other hand, Progressive has great options for high-risk drivers and more widely available usage-based insurance.
Which insurance company denies most claims? ›
Claim denial rates by insurance company
| Company | Claim denials |
|---|
| UnitedHealthcare | 32% |
| Anthem | 23% |
| Aetna | 20% |
| CareSource | 20% |
1 more rowMay 15, 2024
- State Farm. With the largest market share of any car insurer in the U.S., State Farm makes up 16.8% of total auto policies sold. ...
- Progressive. ...
- Geico. ...
- Allstate. ...
- USAA. ...
- Liberty Mutual. ...
- Farmers Insurance. ...
- Travelers.
Merck has the highest score for customer satisfaction in the latest Management Top 250 ranking, followed by Genpact and Intel.
What is the #1 auto insurance in the US? ›
Based on our research, Geico offers the best car insurance in California. Progressive, USAA, State Farm and Allstate are also reliable options for most drivers. *Our research team considers nationwide factors when rating providers. The ranking order of providers in this table is specific to car insurance in California.
What is the best auto coverage to have? ›
You should carry the highest amount of liability coverage you can afford, with 100/300/100 being the best coverage level for most drivers. You may need to carry additional coverages to protect your vehicle, including comprehensive, collision and gap coverage.
The most frequently overlooked umbrella liability coverage is personal injury liability.
What insurance provider is the best? ›
Best health insurance companies of 2024
- Kaiser Permanente: Best health insurance.
- Aetna: Best health insurance for young adults.
- Blue Cross Blue Shield: Best health insurance for the self-employed.
- UnitedHealthcare: Best health insurance provider network.
The following are the top 5 health insurance companies in India based on the latest claim settlement ratio (CSR) for the year 2021-22:
- Care Health Insurance (100%)
- Niva Bupa Health Insurance (99.99%)
- Navi Health Insurance (99.99%)
- ManipalCigna Health Insurance (99.90%)
- Aditya Birla Health Insurance (99.41%)
Geico is so cheap because it sells directly to the consumer. Geico also offers many discounts that help customers save even more on top of its already-low premiums.
Is Allstate better than Geico? ›
Comparing Allstate vs. Geico, we found that Geico offers cheaper auto insurance on average. We gave Geico 9.1 out of 10.0 points in the cost category in our industry-wide insurance review, while Allstate earned 7.4 points. But Geico doesn't just offer lower rates than Allstate.
Why is Progressive so expensive? ›
If you buy directly from a Progressive company, your car insurance price reflects the cost of staffing and maintaining the sales centers, and a larger portion of our marketing costs.
Which insurance company gives highest commission to an agent? ›
1,236 crore to agents in FY 2021. Max Life and LIC are the highest commission paying life insurers in India as their commission outgo is in excess of 5.5% of their total premium income, shows LIC's draft IPO prospectus. Max Life pays the highest commission to agents.
Which insurance company has the highest claims paid? ›
In terms of number of policies settled during 2022-23, Max Life Insurance has the highest claim settlement ratio of 99.51%. With a 99.39% claim settlement ratio, HDFC Life Insurance came second on the list. Aegon Life Insurance bagged the third position with a 99.37% claim settlement ratio.
