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Online
Recurring or auto payment (eCheck, Visa, Mastercard, Discover, PayPal, Venmo and text-to-pay).
For step-by-step instructions on how to sign up for recurring payments, click here.
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By Phone
Use the 24/7 automated menu at 402.554.6666 (eCheck, Visa, Mastercard, Discover).
If you have questions or to discuss payment arrangements, call 402.554.6666 (toll-free: 1.800.732.5864), 7:30 a.m.-5:15 p.m., Monday-Friday.
For information on payment assistance programs, visit Utility Assistance.
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In-Person
Use Walmart Pay at any Walmart location in the U.S. See below for more information.
Use the drop box at M.U.D. Operations Center Entrance, 3100 S. 61st Ave., Gate 1. (Check, cash or money order). Please note that this location is closed to walk-in customer services.
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By Mail
Use the remittance stub provided with your bill and mail to PO Box 3600, Omaha, NE 68103.
Introducing: Walmart Pay
You can now pay your M.U.D. bill at any Walmart in the United States.
See the map for convenient metro Omaha area locations.
Here’s how to use the service:
• Ask for Walmart Pay (not Check-Free) at any area Walmart location. You must request “Walmart Pay” for your payment to post immediately.
• Provide the phone number associated with your M.U.D. account.
• Confirm your M.U.D. account number.
• Pay any amount you choose using cash or a debit card with PIN. Credit card and check payments are NOT available.
• The $2.00 fee associated with your Walmart Pay payment will be reimbursed
and will be reflected on your next M.U.D. statement.
View Larger Map
Go Paperless
Customers have the option to enroll in paperless billing throughMyAccount.
Log into MyAccount and a page will pop up to ask if you want to enroll in paperless billing. You will receive an email confirmation upon enrollment.
If you do not have MyAccount access, visit myaccount.mudomaha.com and click the “New User Registration” link to set up access. For more guidance, click “Help” on the bottom of the page.
Budget Payment Plan
Though seasonal temperatures vary, your gas and/or water bill remains the same every month with the Budget Payment Plan. The budget payment is based on your average monthly costs from the last 12 months. This figure is adjusted for average temperatures to project normal use and any projected rate change. At the end of the budget year, a credit or debit balance is automatically factored into the next 12-month cycle.
How to Enroll
You may begin the Budget Payment Plan any month, provided you have an account balance of zero. You may cancel the plan any time.
If you have any questions or would like to sign up, please submit a request via Contact Usor call Customer Service at 402.554.6666.
Budget Plan Recalculation and Changes
We review the last 12 months of history, project out for weather (degree days and precipitation) and any known or projected rate increases for gas, water and sewer. We are a billing agent for several cities and take into account their sewer rates, including rate increases.
At the end of the budget year, a credit or debit balance is factored into the next 12-month cycle. Budget Plan balances are reviewed periodically throughout the year and you will be notified of changes.
Additional payments can be applied to your balance at any time. Please indicate any additional amount to be applied to the balance with the check box on your remittance stub or contact Customer Service.
Billing Prices for Customers
M.U.D. has put together detailed information about pricing for everything from appliance service work, to gas and water repairs.
Download the Price Book
Budget Payment Plan
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How do I understand my Budget Payment Plan on my bill?
Budget Payment Plan is shownon the top right hand sectionof your bill.
TOTAL DUE:The Budget Payment Plan amount that was determined when you signed up. This amount is recalculated every year on your budget plan anniversary.
CURRENT BUDGET VARIANCE: Actual charges for the month minus the budget payment amount.
TOTAL BUDGET VARIANCE: Accumulated variance of all actual charges minus the budget payment amount.
– If this amount is a credit, or negative amount, it means that the budget payment amounts have exceeded the charges based on actual usage.
– If this amount is a positive balance, it means that the charges based on actual usage have exceeded the budget payment amounts.
– If your positive balance is more than three times your budget payment amount, please contact us to evaluate if your budget payment amount should be increased. Orconsider payingextra towards your budget variance. Ifyou are paying extra to be applied to your budget variance, please indicate this with your payment.
How is your Budget Payment Plan payment amount calculated?
Your monthly budget payment is the total of the last 12 monthly actual bills, adjusted for normal weather and projected rate changes, plus or minus your total budget variance balance divided by 12.
Example:
- Current Budget Plan payment amount =$125
- At the end of the budget billing year customer budget payments = $1,500 ($125 payment each month for 12 months)
- At the end of the budget bill year customer’s actual charges = $1,700
- Total Budget Variance = $200 ($1,700 actual charges minus $1,500 payments)
- New Budget Plan payment amount = $158 ($1,700 last 12 months actual bills + $200 total variance divided by 12 months)
Budget plan changes:
We review the last 12 months of history, project out for weather (degree days and precipitation) and also any known or projected rate increases for gas, water and sewer. We are a billing agent for several different cities and take into account their sewer rates for the budget plan.
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How is my budgeted amount calculated?
Your initial monthly budget payment will be the total of the previous 12 monthly bills at your current residence plus your current account balance divided by 12. On your Budget Payment Plan anniversary date, your payment will be entirely recalculated by adding the total of the previous 12 months’ actual bills at your current residence to your current account balance and dividing by 12.
Budget plan changes:
We review the last 12 months of history, project out for weather (degree days and precipitation) and also any known or projected rate increases for gas, water and sewer. We are a billing agent for several different cities and take into account their sewer rates for the budget plan.
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Why did my budget payment increase?
We review the last 12 months of history, project out for weather (degree days and precipitation) and also any known or projected rate increases for gas, water and sewer. We are a billing agent for several different cities and take into account their sewer rates for the budget plan.
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Why do you estimate bills?
We estimate bills if we are unable to obtain an actual reading.
