Progressive Insurance Review 2024 | Bankrate (2024)

Progressive Insurance Review 2024 | Bankrate (1)Written by

R.E. Hawley

Progressive Insurance Review 2024 | Bankrate (2)Edited by

Jessa Claeys

Progressive Insurance Review 2024 | Bankrate (3)Edited by

Jessa Claeys

Updated Apr 17, 2024

  • At Bankrate, we strive to help you make smarter financial decisions. To help readers understand how insurance affects their finances, we have licensed insurance professionals on staff who have spent a combined 47 years in the auto, home and life insurance industries. While we adhere to strict,this post may contain references to products from our partners. Here's an explanation of .Our content is backed byCoverage.com, LLC, a licensed entity (NPN: 19966249). For more information, please see our.

At a glance

Progressive Insurance Review 2024 | Bankrate (4)

BEST AUTO INSURANCE COMPANY FOR HIGH-RISK DRIVERS

Progressive Insurance Review 2024 | Bankrate (5)

4.4

Rating: 4.4 stars out of 5

Bankrate Score

Score breakdown

Auto

Rating: 4.4 stars out of 5

4.4

Cost & ratings

Rating: 4.2 stars out of 5

4.2

Coverage

Rating: 5 stars out of 5

5.0

Support

Rating: 4.3 stars out of 5

4.3

Home

Rating: 0 stars out of 5

0.0

Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.

About Bankrate Score

Bankrate's take

Policyholders who value digital capabilities, want a company that can follow them throughout the country or need high-risk insurance might consider Progressive as their company of choice.

  • Broad range of nationwide coverage including custom add-ons like rideshare coverage
  • SR-22 filing options and affordable auto policies for some high-risk drivers
  • Mixed customer service ratings from third-party experts and real customers
  • Strong suite of digital policy management tools, including Snapshot usage-based insurance tools
  • Weaker home and life insurance offerings compared to competitors

Auto

Avg. annual premium for full coverage

$2,055

Avg. annual premium for min coverage

$649

Home

Avg. annual premium for $300k dwelling coverage

$2,369

New

What’s new with Progressive?

  • Auto insurance is still available in all states. However, due to inflation and increased risk, Progressive has slowed down advertising in several states like Texas, New York, California and others.
  • Home insurance is available in all states, but Progressive began nonrenewing some homeowners policies in Florida in late 2023.
  • At the start of 2022, Progressive changed its underwriting requirements for shingle roofs in Florida. Now, all roofs must be under 16 years old to maintain or acquire coverage.
  • As of January 2023, Progressive stopped offering coverage for some Kia and Hyundai vehicles due to a substantial increase in theft. Policyholders who already have insurance on the models of concern are able to keep their coverage.

Progressive Insurance Review 2024 | Bankrate (6)

We want to know what you think about Progressive

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Progressive car insurance review

In recognition of Progressive’s high financial strength ratings, numerous discounts and customizable policy options, we assigned Progressive’s auto insurance a Bankrate Score of 4.4 out of 5. Progressive especially shines in the high-risk auto insurance arena as one of the cheapest car insurance companies for many drivers with poor driving records.

Customers can find standard coverage options like liability insurance, full coverage and personal injury protection through Progressive, but policy customization offers optional policy endorsem*nts like custom parts and equipment (CPE) coverage for modified cars, loan/lease payoff (similar to gap coverage) and ridesharing insurance. Coverage options vary by location, so it’s a good idea to speak to an agent about the availability of each coverage type in your circ*mstances.

BEST AUTO INSURANCE COMPANY FOR HIGH-RISK DRIVERS

Progressive offers auto coverage in all 50 states for drivers with high-risk driving records. While not all carriers accept drivers with serious violations like DUIs, Progressive typically quotes lower rates to these drivers, offers SR-22 filings and equips drivers with a robust slate of discount opportunities and savings tools, such as Snapshot and the Name Your Price tool.

See why Progressive won

Progressive Insurance Review 2024 | Bankrate (7)

Pros and cons of Progressive car insurance

Every car insurance company has strengths and weaknesses. When shopping for car insurance, it’s important to do more than just compare auto insurance quotes — a broader view of a company’s advantages and disadvantages can put your quotes in context and help you determine whether Progressive is the right fit for you.

Here are some pros and cons of Progressive auto insurance:

Progressive Insurance Review 2024 | Bankrate (8)

Pros

  • Strong suite of digital tools offering discounts for many drivers
  • Robust policy customization options
  • SR-22 filing with competitive rates for high-risk drivers
  • Above-average J.D. Power customer satisfaction index for usage-based insurance

Progressive Insurance Review 2024 | Bankrate (9)

Cons

  • Below-average auto claims satisfaction score from J.D. Power
  • Below-average J.D. Power overall auto customer satisfaction index in all regions
  • Rates may differ between online and agent quotes

Progressive car insurance cost

Car insurance from Progressive costs an average of $2,055 per year for a full coverage policy and $649 per year for a minimum coverage policy, according to July 2024 data from Quadrant Information Services. That’s fairly affordable compared to the national average cost of car insurance, which is $2,278 per year for full coverage and $621 per year for minimum coverage policies.

Keep in mind, though, that Progressive is one of the nation’s largest insurers and sells auto insurance through a variety of distributors. Depending on how you get your auto insurance quotes, your rates may differ. Below, we’ll compare Progressive’s average rates to the national average for a range of driver profiles, from young drivers to individuals with violations.

How much is Progressive car insurance?

Your driving history is a large factor in your ability to find cheap car insurance. If you have incidents like at-fault accidents or speeding tickets, on your driving record, you’ll likely pay more than if you had a clean driving record. DUIs tend to affect rates most significantly. While many companies choose not to write policies for drivers with DUIs on their driving records, Progressive typically does.

Driver profileProgressive full coverage premiumNational full coverage premium

Good driver, good credit

Progressive full coverage premium

$2,055

National full coverage premium

$2,311

Good driver, poor credit

Progressive full coverage premium

$3,875

National full coverage premium

$4,261

Speeding ticket with good credit

Progressive full coverage premium

$2,649

National full coverage premium

$2,789

At-fault accident with good credit

Progressive full coverage premium

$3,120

National full coverage premium

$3,299

DUI conviction with good credit

Progressive full coverage premium

$2,886

National full coverage premium

$4,426

Auto insurance rates are known to fluctuate frequently, but you can rely on Bankrate to offer you the latest options available.

Rates updated as of Jul 2024

Read our full methodology

Progressive car insurance quotes by age

In most states, car insurance carriers use driver age or experience as a rating factor when setting premiums. Since younger drivers typically have less experience and a higher statistical rate of accidents, insurers see them as a higher risk and charge more for coverage.

We’ve analyzed average premiums for drivers with clean records across several age groups and compared Progressive’s rates with the national average. In general, young drivers who stay on their parents’ policy receive much lower rates than those who purchase standalone policies, especially as teens.

AgeProgressive full coverage premiumNational full coverage premium

Age 16

Progressive full coverage premium

$4,302

National full coverage premium

$4,974

Age 18

Progressive full coverage premium

$3,886

National full coverage premium

$4,280

Age 20

Progressive full coverage premium

$4,146

National full coverage premium

$4,697

Age 25

Progressive full coverage premium

$2,576

National full coverage premium

$2,930

Age 30

Progressive full coverage premium

$2,247

National full coverage premium

$2,500

Age 40

Progressive full coverage premium

$2,055

National full coverage premium

$2,311

Age 60

Progressive full coverage premium

$1,836

National full coverage premium

$2,080

*All rates displayed are average annual rates. Rates are based on our good driver profile, with 16- and 18-year-old drivers added to their parents’ policy.

Caret DownCaret Up

Auto insurance rates are known to fluctuate frequently, but you can rely on Bankrate to offer you the latest options available.

Rates updated as of Jul 2024

Read our full methodology

Compare Progressive car insurance rates

Each car insurance company uses a different set of calculations to set premiums based on a wide variety of rating factors. For some drivers, Progressive may offer the cheapest rates, while other drivers may find more affordable coverage from a different provider based on their profile. That’s why comparing rates during the shopping process is so important: average rates only tell part of the story. To show how rates can vary, we analyzed average premiums from Progressive and nine other top-rated car insurance companies.

CompanyAvg. full coverage premiumAvg. min coverage premium

Progressive

$2,055

$649

State Farm

$2,624

$827

Allstate

$2,892

$861

USAA

$2,016

$561

Nationwide

$1,950

$702

American Family

$2,222

$748

Travelers

$1,895

$494

Erie

$1,901

$719

Auto-Owners

$1,696

$440

CSAA

$3,573

$603

Caret DownCaret Up

Auto insurance rates are known to fluctuate frequently, but you can rely on Bankrate to offer you the latest options available.

Rates updated as of Jul 2024

Read our full methodology

Progressive customer satisfaction

Customer satisfaction ratings can help you determine if a car insurance company is the best fit for your needs. Third-party ratings are a good place to begin your research. AM Best, an industry leader, assesses insurers’ overall financial strength and ability to pay out claims, which are reflected in a score from A++ (Superior) to D- (Poor). A higher score indicates a lower likelihood that the company will be unable to pay claims. J.D. Power, a consumer data analytics company operating in the automotive and insurance spaces, publishes several studies each year on insurance customer satisfaction, rating providers on a 1,000-point scale.

Progressive auto claims satisfaction

Progressive has below-average customer satisfaction ratings in every geographical region in the 2023 J.D. Power U.S. Auto Insurance Study, with especially low scores in the Central, North Central and Mid-Atlantic regions. Although, the company did receive a high score in the usage-based insurance (UBI) segment. The company also performed poorly in the 2023 J.D. Power U.S. Auto Claims Satisfaction Study, scoring 870/1,000 in comparison to the industry average of 878. The only J.D. Power study in which Progressive ranked well was the 2023 J.D. Power U.S. Insurance Digital Experience Study, where it came in third with high scores for both overall customer experience and shopping experiences.

J.D. Power Auto Claims Satisfaction Study

Progressive auto insurance customer complaints

To get a sense of a company’s track record for customer complaints, we turn to the National Association of Insurance Commissioners (NAIC), which logs customer complaints for U.S. insurers and compares the rate of complaints to the size of the company. The baseline complaint index is 1.00, which indicates that a company has the expected number of complaints based on its industry segment and market share.

Progressive’s 2023 NAIC complaint index for private passenger auto insurance is 0.88, slightly lower than the baseline and notably lower than its index for previous years. This suggests that Progressive’s customer service practices may be improving in recent years.

Progressive car insurance discounts

Progressive offers a large list of discounts that may help you lower your auto insurance premium. While discount availability varies by state, some of the most impactful discounts include:

  • Automatic payments: Signing up for automatic payments that come directly from a bank account might lower your rate.
  • Homeowner: If you own a home — even if you don’t insure it with Progressive — you might be able to save money on your auto insurance premium.
  • Name Your Price: Although not technically a discount, this unique feature could save you money. With Name Your Price, you can input your budget amount and Progressive will display coverage options that fall within your requirements.
  • Snapshot: Progressive’s car insurance telematics program is called Snapshot, and it tracks your driving habits and might assign you a personalized discount based on the data.
  • Good student: If someone on your policy is a full-time student under age 23, you can earn a discount if they maintain a B average or better.
  • Pay in full: Opting for annual payments rather than a semi-annual or monthly premium could earn you a discount on your auto policy from Progressive.
  • Online quote/sign online: Getting a quote online and signing your documents online can earn you separate discounts on your policy.

Get personalized auto insurance quotes

Answering a few quick questions to check your availability with Progressive

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Insurance disclosure

Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.

Progressive home insurance review

With a Bankrate Score of 4.0 out of 5, Progressive isn’t one of Bankrate’s top-rated home insurance companies. Its homeowners policies are relatively basic, with only a few optional coverage types to add. These include water backup and personal injury coverage.

Many Progressive home insurance policies are underwritten by a company called American Strategic Insurance (ASI). Progressive also operates the Progressive Advantage Agency, Inc., which helps homeowners find coverage with various third-party underwriters. For purposes of this review, we’ve chosen to focus on the coverage through ASI, since it is officially part of the Progressive group of companies. The company could be a good option for homeowners looking for basic coverage to bundle with their auto policies.

Pros and cons of Progressive home insurance

If you’re comparing home insurance quotes, just like with auto insurance, you may want to consider several factors outside of the price. During our Progressive Insurance review, we identified these perks and drawbacks of the company’s home insurance product, which might be helpful as you choose a company:

Progressive Insurance Review 2024 | Bankrate (10)

Pros

  • Offers a way to bundle with Progressive auto policies
  • Local agents available
  • HomeQuote Explorer lets you compare quotes from several companies in one place

Progressive Insurance Review 2024 | Bankrate (11)

Cons

  • Limited endorsem*nts
  • Below-average J.D. Power customer satisfaction score
  • Higher-than-average complaint index with the NAIC

Progressive home insurance cost

The average cost of home insurance from Progressive is $2,369 per year for a policy with $300,000 in dwelling coverage. Comparatively, the national average is $2,230 per year for the same coverage. Your home insurance rates will vary based on a number of factors, including how much coverage you need. Below, you can see Progressive’s average rates compared to the national average for several levels of dwelling coverage.

Dwelling coverage limitProgressive average premiumNational average premium

$150K dwelling

Progressive average premium

$1,442

National average premium

$1,354

$300K dwelling

Progressive average premium

$2,369

National average premium

$2,230

$350K dwelling

Progressive average premium

$2,631

National average premium

$2,490

$450K dwelling

Progressive average premium

$3,197

National average premium

$3,020

$750K dwelling

Progressive average premium

$4,847

National average premium

$4,451

Home insurance rates are known to fluctuate frequently, but you can rely on Bankrate to offer you the latest options available.

Rates refreshed as of Jul 2024

Read our full methodology

Compare Progressive homeowners insurance rates

When shopping for a home insurance policy, it’s important to compare rates from multiple companies. While some homeowners may find cheap home insurance through Progressive, others might be eligible for lower rates from another company, based on their location, home information and other ratings factors. Consider requesting home insurance quotes from at least three companies before deciding on a provider for your homeowners insurance. As a starting point, we’ve analyzed average annual premiums for 10 leading home insurance providers, including Progressive, and compared each rate to the national average.

CompanyAvg. annual premiumDifference compared to national average

Progressive

$2,369

+ $139

State Farm

$1,854

- $376

Allstate

$1,959

- $271

USAA

$1,452

- $778

Travelers

$2,325

+ $95

Nationwide

$1,681

- $549

Chubb

$3,521

+ $1,291

American Family

$1,594

- $636

Erie

$1,827

- $403

Auto-Owners

$1,544

- $686

Caret DownCaret Up

Home insurance rates are known to fluctuate frequently, but you can rely on Bankrate to offer you the latest options available.

Rates refreshed as of Jul 2024

Read our full methodology

Progressive customer satisfaction

Third-party ratings can give potential customers a picture of Progressive’s customer satisfaction in the home insurance sector. J.D. Power’s U.S. Home Insurance and Property Claims Satisfaction studies analyze overall customer satisfaction and claims experiences in the embattled property insurance industry, rating each company on a 1,000-point scale. Overall, Progressive performed poorly in 2023 and 2024 homeowners insurance customer satisfaction studies from J.D. Power.

Progressive homeowners claims satisfaction

When it comes to customer service scores, Progressive home insurance falls behind many carriers. The 2023 J.D. Power U.S. Home Insurance Study ranks the insurer significantly below average, with a score of 791/1,000 compared to the industry average of 819/1,000. Progressive fared even worse in the claims satisfaction ranking for home insurance in the 2024 J.D. Power U.S. Property Claims Satisfaction Study. The industry average is 869/1,000, and Progressive received a score of 851, putting it near the bottom of the pack.

J.D. Power Property Claims Satisfaction Study

Progressive home insurance customer complaints

The NAIC tracks the rate of complaints received by U.S. insurers and analyzes them against the company’s market share. The baseline complaint index is 1.00; any number above 1.00 indicates that a company receives more complaints than anticipated for its size and position in the market.

The NAIC reports a complaint index of 14.67 for ASI Progressive’s home insurance product, which indicates an above-average number of complaints. This number represents a dramatic increase in complaints in the past two years.

Progressive home insurance discounts

Home insurance discounts could help you find cheaper home insurance from Progressive. Discount availability varies, so be sure to ask an agent if you’re eligible for the discounts below or other offered by Progressive:

  • New home construction: Newer homes might have a lower risk for damage, so Progressive could give you a discount on your home insurance.
  • New purchase: You might get a discount for recently buying a home. The home doesn’t have to be a new build to qualify, as long as it’s a new purchase for you.
  • Pay in full: If you pay your home insurance in full, you could receive a discount. This discount is not likely available for policies paid in full from escrow accounts.
  • Quote in advance: If you get a quote prior to the effective date of your policy, you might save some money.

Get personalized home insurance quotes

Answering a few quick questions to check your availability with Progressive

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Advertising disclosure

This advertisem*nt is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisem*nt are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisem*nt. All offers are subject to additional terms and conditions.

Insurance disclosure

Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.

Leaving so soon? Your custom quotes are just minutes away.

Progressive life insurance review

Progressive life insurance might be a good fit for those looking for a variety of policy types and educational resources. However, Progressive does not underwrite its own life insurance in most cases. Instead, clients may be referred to eFinancial, LLC, which then places them with various underwriting life insurance companies depending on the type of coverage they choose. In certain states, some term life insurance policies are underwritten by Progressive Life Insurance Company.

Progressive offers both term and permanent life insurance policies. Term policies include 10-, 15-, 20- and 30-year policies, along with short-term life insurance that covers a single year of coverage at a lower rate. Progressive’s permanent life insurance policies include whole life and universal life insurance as well as final expense life insurance, or burial insurance.

Pros and cons of Progressive life insurance

Progressive life insurance could be right for some shoppers, but comparing life insurance options is often a good idea. Keep in mind that finding cheap life insurance will depend more on your qualifications and the policy type you choose. Here are some of the pros and cons of Progressive life insurance that we thought were particularly notable:

Progressive Insurance Review 2024 | Bankrate (12)

Pros

  • No exam options available
  • Several types of coverage offered
  • Wide range of death benefit limits

Progressive Insurance Review 2024 | Bankrate (13)

Cons

  • Underwritten by third parties
  • Customer satisfaction depends on the underwriting company
  • Will likely not work directly with Progressive once the policy is issued

Progressive life insurance riders

Progressive does not include life insurance rider information on its website, but it does provide a list of common offerings. Rider availability will likely depend on the type of policy you choose and which company underwrites your coverage. Keep in mind that adding riders will increase the cost of your life insurance, but it may be worth it for the extra coverage. The best way to know what riders are available to you and how much they will cost is to request a quote and talk with an agent from the company handling your chosen policy type.

Compare life insurance providers quickly and easily

See which provider is right for you.

Please select age

The amount of coverage you need depends on many factors, including your age, income, mortgage and other debts and anticipated funeral expenses.

Please select Coverage amount

Whole life insurance combines life insurance with an investment component.

  • Coverage for life
  • Tax-deferred savings benefit if premiums are paid
  • 3 variations of permanent insurance: whole life, universal life and variable life include investment component

Term life insurance is precisely what the name implies: an insurance policy that is good for a specific term of time.

  • Fixed premium over term
  • No savings benefits
  • Outliving policy or policy cancellation results in no money back

Please select Policy type

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Advertising disclosure

This advertisem*nt is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisem*nt are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisem*nt. All offers are subject to additional terms and conditions.

Insurance disclosure

Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.

Why Lemonade? It's a fresh twist on life insurance: easy, accessible and affordable.

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Compare Progressive with other insurers

Finding a home, life or car insurance carrier that fits your specific needs can be intimidating. However, getting quotes from several companies and comparing rates and features can be one of the best ways to find the right fit. If you’re not sure about Progressive, consider the following comparable companies.

Featured

Progressive

Progressive Insurance Review 2024 | Bankrate (16)

Rating: 4.4 stars out of 5

4.4

Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings

Cost & ratings

Rating: 4.2 stars out of 5

4.2

Coverage

Rating: 5 stars out of 5

5.0

Support

Rating: 4.3 stars out of 5

4.3

Read Review

Geico

Progressive Insurance Review 2024 | Bankrate (17)

Rating: 4.4 stars out of 5

4.4

Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings

Cost & ratings

Rating: 4.7 stars out of 5

4.7

Coverage

Rating: 4 stars out of 5

4.0

Support

Rating: 4.4 stars out of 5

4.4

Read Review

Nationwide

Progressive Insurance Review 2024 | Bankrate (18)

Rating: 4.2 stars out of 5

4.2

Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings

Cost & ratings

Rating: 4.3 stars out of 5

4.3

Coverage

Rating: 3.9 stars out of 5

3.9

Support

Rating: 4.2 stars out of 5

4.2

Read Review

OVERVIEW

Bankrate identified key carrier features, coverage offerings, discounts and more

Policyholders who value digital capabilities, want a company that can follow them throughout the country or need high-risk insurance might consider Progressive as their company of choice.

Read More

Policyholders who value cheaper car insurance and digital capabilities over bundling multiple insurance policies with the same company might consider Geico as their company of choice.

Read More

Low-mileage drivers and those who want to build safe driving habits may appreciate Nationwide’s two telematics programs: SmartMiles and SmartRide. Nationwide could also be an option for those who want to bundle home and auto insurance with the same carrier, as the company writes its own homeowners insurance policies. Consumers should note that Nationwide did score below the industry average in J.D. Power's auto claims satisfaction study.

Read More

STANDOUT FEATURES

These features are some of the carrier’s most impressive

Name Your Price shopping tool

Snapshot telematics program

Online quote and sign discount

Robust digital tools

DriveEasy telematics program

Several potential discounts

Great bundling discounts

Two telematics programs

Robust mobile app

AVG FULL COV. AUTO RATE

Average national annual cost of a full coverage auto insurance policy

$2,055$1,984Progressive Insurance Review 2024 | Bankrate (19)$1,950

J.D. POWER AUTO SCORE

J.D. Power’s Auto Claims Satisfaction Study assesses customer satisfaction with the claims experience on a 1,000-point scale

870/1000Progressive Insurance Review 2024 | Bankrate (20)874/1000868/1000

AVG HOME RATE

Average national annual cost of a home insurance policy with $300K in dwelling coverage

$2,369No rates availableProgressive Insurance Review 2024 | Bankrate (21)$1,681

J.D. POWER HOME SCORE

J.D. Power’s Property Claims Satisfaction Study assesses customer satisfaction with the claims experience on a 1,000-point scale

Not ScoredNot ScoredProgressive Insurance Review 2024 | Bankrate (22)812/1000

AM BEST RATING

AM Best ratings assess companies’ financial strength based on historical ability to pay out claims, among other financial obligations

A+(Superior)Progressive Insurance Review 2024 | Bankrate (23)A++(Superior)A+(Superior)

Why you can trust Bankrate

Read our full methodology

Our insurance editorial team includes licensed agents with decades of combined experience, and we used our intimate knowledge of the industry to conduct this in-depth Progressive insurance review.

46

years of industry expertise

122

carriers reviewed

34.5K

ZIP codes examined

1.2M

quotes analyzed

Is Progressive a good insurance company?

Our extensive review found that Progressive may be one of the best car insurance companies based on its coverage offerings, discounts and digital tools, despite its lower-than-average customer satisfaction scores. However, Progressive’s home insurance offerings aren’t nearly as robust and tend not to stand out amid the competition, and its life insurance products are underwritten by a range of third-party insurers, resulting in mixed value. Getting quotes from Progressive could be a good way to decide if the company will meet your needs.

What are real-life customers saying about Progressive?

Third-party ratings only give a partial picture of actual customer experiences with Progressive’s insurance business. To get closer to the real experience, we took a look at real conversations happening on forums like Reddit and Quora, where actual customers, agents and others with firsthand experience share their Progressive insurance reviews along with candid takes on the company.

Reddit

Reddit users revealed mixed perspectives on Progressive’s place in the insurance industry, particularly in contrast to big-name competitors like Geico. While some warned that Progressive’s low rates now may be linked to growth strategies that will lead to future rate hikes, others emphasized the company’s track record for practical service and affordable pricing.

Reddit user 1

Nov 2, 2019

I've had them for almost 10 years. I have had...

“I've had them for almost 10 years. I have had only minor claims and they have handled them efficiently and correctly. But I haven't had any major losses like a total loss yet. So I can't say how well they do on major losses. However, as an adjuster (not with them) I have daily dealings with their adjusters and they seem mostly capable.My rates have stayed pretty steady. Sometimes they go up a little and sometimes they go down a little. I'm happy with them so far.”

Reddit user 2

Dec 1, 2023

Progressive is great until you have an accident...

“Progressive is great until you have an accident. Whether you're at fault or not, they will raise your rates and the way they report it pretty much everyone else will raise your rates too. I hit a deer and that led to a $900/year premium increase. I confirmed they didn't count it as at fault or preventable, they said they had to pay out so they raised the rates.”

Quora

On Quora, users are split between praising Progressive’s prompt and courteous customer service and expressing frustration with what some see as misleading business practices and poor communication around rates.

Quora user 1

Apr 1, 2023

It does seem to be the best one I've used in the...

“It does seem to be the best one I've used in the last 10 years. At only $174 a month, they were the cheapest, by about 130, over Geico, Farmer's home, the General, or any of the other ones I've had. Their coverage is very good, and the customer service is actually polite, and decent. So anecdotally, I'd say yes, absolutely.”

Quora user 2

Apr 1, 2020

They aren't bad. I had a policy with them a few...

“They aren't bad. I had a policy with them a few years ago, but many companies now are dazzled by technology and not much interested in customer privacy. The only way to get a good rate is to agree to a driving monitor device in your vehicle. I have an excellent driving record but didn't like the idea of a device recording me all the time.”

What Bankrate staffers have to say about Progressive

To get a closer perspective on real policyholders’ experiences with Progressive, we reached out to Bankrate staffers to speak with people who have insurance policies with Progressive. We spoke to Adam, who’s had Progressive auto insurance for 19 years and Progressive home insurance for eight. Here’s what he had to say about Progressive’s customer service:

“I've been with Progressive almost 20 years, overall their customer service and claims handling have been incredible. I've only had one accident, and the subsequent claim, after having them for 15 years and the process was very smooth, no issues with the repair facility or haggling with an adjuster.”

Progressive company details

If you’re considering purchasing insurance through Progressive, here are some key contact details and other resources to help you start the process or manage an existing policy:

  • Customer service and claims: 1-888-671-4405
  • Spanish-speaking service and claims: 1-833-951-4271
  • File a claim: 1-800-776-4737
  • General fax: 1-877-280-5587
  • Live chat available online
  • Headquarters: 6300 Wilson Mills Rd, Mayfield Village, Ohio 44143

State availability

Progressive car insurance is available in all 50 states and Washington, D.C. Progressive home insurance through ASI is only available in 40 states, but policies placed with other third parties through the Progressive Advantage Agency, Inc. may be more widely available depending on the underwriting company.

Progressive tools and benefits

Progressive offers several types of insurance in addition to auto, home and life. You might be interested in the company’s other insurance solutions, including the following product lines:

  • Golf cart: If you own a golf cart, Progressive may have an insurance policy to bolster your financial protection.
  • Boat and personal watercraft: Progressive offers options to insure boats and other personal watercraft.
  • Pet: Progressive’s pet insurance is provided by Pets Best and comes with access to a 24/7 emergency vet hotline phone number.
  • Wedding and event: Gatherings and events may require specialized insurance coverage. Progressive offers this coverage through The Event Helper, Inc.
  • Business: Progressive offers a range of business insurance products, including general liability, commercial auto and workers compensation.
  • Health: Provided by eHealth, Progressive offers individual and family plans, short-term health insurance and Medicare coverage.
  • Dental: Progressive’s dental insurance coverage is also provided by eHealth.

Additionally, Progressive offers online banking and personal loans.

Frequently asked questions about Progressive

Methodology

Bankrate utilizes Quadrant Information Services to analyze July 2024 rates for all ZIP codes and carriers in all 50 states and Washington, D.C.

Auto

Rates are weighted based on the population density in each geographic region. Quoted rates are based on a single, 40-year-old male and female driver with a clean driving record, good credit and the following full coverage limits:

  • $100,000 bodily injury liability per person
  • $300,000 bodily injury liability per accident
  • $50,000 property damage liability per accident
  • $100,000 uninsured motorist bodily injury per person
  • $300,000 uninsured motorist bodily injury per accident
  • $500 collision deductible
  • $500 comprehensive deductible

To determine minimum coverage limits, Bankrate used minimum coverage that meets each state’s requirements. Our base profile drivers own a 2022 Toyota Camry, commute five days a week and drive 12,000 miles annually.

These are sample rates and should only be used for comparative purposes.

Age: Rates were calculated by evaluating our base profile with the ages 16-60 (base: 40 years) applied. Depending on age, drivers may be a renter or homeowner. Age is not a contributing rating factor in Hawaii and Massachusetts.

The rates for drivers ages 16-20 added to their parents' policy reflect the good student and driver's training discounts applied. The rates for drivers aged 16-20 on their own policy do not include the good student and driver's training discounts. Additionally, 25-year-old rates are based on the driver as a renter and 30+ on the driver as a homeowner.

Incidents: Rates were calculated by evaluating our base profile with the following incidents applied: clean record (base), single speeding ticket and single at-fault accident.

Homeowners

Quoted rates are based on married male and female homeowners with a clean claim history, good credit and the following coverage limits:

  • Coverage A, Dwelling: $150,000, $300,000, $350,000, $450,000, $750,000
  • Coverage B, Other Structures: $15,000, $30,000, $35,000, $45,000, $75,000
  • Coverage C, Personal Property: $75,000, $150,000, $175,000, $225,000, $375,000
  • Coverage D, Loss of Use: $30,000, $60,000, $70,000, $90,000, $150,000
  • Coverage E, Liability: $500,000
  • Coverage F, Medical Payments: $1,000

The homeowners also have a $1,000 deductible, a $500 hail deductible and a 2 percent hurricane deductible (or the next closest deductible amounts that are available) where separate deductibles apply.

These are sample rates and should be used for comparative purposes only. Your quotes will differ.

Bankrate Scores

Our 2024 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.

Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlighting where they fall short.

5

Rating: 5 stars out of 5

Overall Score

  • Cost & ratings50%

  • Coverage & savings30%

  • Support20%

  • Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, average quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best, Demotech and the NAIC, were analyzed.
  • Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
  • Tier 3 (Support): To encompass the many ways an auto and home insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from and Moody’s and factored a company’s corporate sustainability efforts.

Tier scores are unweighted to show the company's true score in each category out of a possible five points.

Progressive Insurance Review 2024 | Bankrate (24)

Written by

R.E. Hawley

Senior Writer, Insurance

    Read more from R.E.

    R.E. Hawley is a senior writer for Bankrate. Prior to joining Bankrate’s insurance editorial team in 2024, they worked as senior writer for a popular car ownership and insurance comparison app, leading a team of over a dozen writers in creating customer-focused financial advice content on topics ranging from insurance to vehicle reliability and auto loan refinance. R.E. holds a personal lines insurance license in the state of New York.

    Progressive Insurance Review 2024 | Bankrate (25)

    Edited by

    Jessa Claeys

    Editor, Insurance

    Progressive Insurance Review 2024 | Bankrate (26)

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