Advantages and disadvantages of using a debt collection agency (2024)

Before taking court action to collect debts, you could consider instructing a debt collection agency.

Advantages of using a debt collection agency

  • Debt collection agencies have the time, expertise and resources required.
  • Some agencies now offer a no collection no fee service.
  • Debt collection can be a fast method of recovering debts so could save you time.
  • If the debt collection agency is polite and professional, you may keep yourcustomer - this is unlikely to be the case if you take legal action.
  • The agency can instruct solicitors on your behalf if yourcustomer still refuses to pay.

Disadvantages of using a debt collection agency

  • Using a debt collection agency can be costly - the commission on the money recovered is typically 8 to 10 per cent for commercial debts.
  • You may lose yourcustomer if the agency has poor communication skills.
  • If the agency takes aheavy-handed approach, your reputation may be damaged.
  • Your business may not be a priority - you may be one of many businesses the agency works on behalf of.
  • The agencymay not use legally trained employees.

You should alsocheck that your agency is registered with the Credit Services Association (CSA).

Advantages and disadvantages of using a debt collection agency (2024)

FAQs

What are the advantages and disadvantages of using collection agency service? ›

Pros of Hiring a Debt Collection Agency
  • Collection agencies are trained to handle debt collection in a professional manner. ...
  • Collection agencies have a much higher success rate than small businesses when collecting a debt. ...
  • One of the main drawbacks of hiring a debt collection agency is the cost.

What are the disadvantages of debt collectors? ›

You may lose your customer if the agency has poor communication skills. If the agency takes a heavy-handed approach, your reputation may be damaged. Your business may not be a priority - you may be one of many businesses the agency works on behalf of. The agency may not use legally trained employees.

Is it true you don't have to pay a collection agency? ›

If you refuse to pay a debt collection agency, they may file a lawsuit against you. Debt collection lawsuits are no joke. You can't just ignore them in the hopes that they'll go away. If you receive a Complaint from a debt collector, you must respond within a time frame determined by your jurisdiction.

Why shouldn't you pay off collections? ›

This derogatory mark can stay on your credit report for seven years, affecting your ability to secure loans, credit cards, and favorable interest rates. Beyond credit issues, collection agencies may intensify their efforts to recover the debt, leading to frequent and stressful communications.

Why you should ignore debt collectors? ›

Ignoring a Debt Collector's Calls and Letters When You're Judgment Proof. If you're not employed or making very little, and you don't have any valuable assets a debt collector can take, you likely don't need to worry about repaying your debts. Debtors like you can ignore creditor calls because you're "judgment proof."

When should you use a collection agency? ›

If you are unable to reach them after multiple attempts, it's possible the customer is ignoring your communications to avoid paying their invoice. A payment is over 90 days past due. If you have invoices that are more than three months overdue, it may be time to hire a collection agency.

What's the worst thing a debt collector can do? ›

Debt collectors cannot harass or abuse you. They cannot swear, threaten to illegally harm you or your property, threaten you with illegal actions, or falsely threaten you with actions they do not intend to take. They also cannot make repeated calls over a short period to annoy or harass you.

What is the 777 rule with debt collectors? ›

One of the most rigorous rules in their favor is the 7-in-7 rule. This rule states that a creditor must not contact the person who owes them money more than seven times within a 7-day period. Also, they must not contact the individual within seven days after engaging in a phone conversation about a particular debt.

How to get out of collections without paying? ›

You cannot remove collections from your credit report without paying if the information is accurate, but a collection account will fall off your credit report after 7 years whether you pay the balance or not.

What is the 11 word phrase to stop debt collectors? ›

If you are struggling with debt and debt collectors, Farmer & Morris Law, PLLC can help. As soon as you use the 11-word phrase “please cease and desist all calls and contact with me immediately” to stop the harassment, call us for a free consultation about what you can do to resolve your debt problems for good.

Do I have to pay a debt that has been sold? ›

Once your debt has been sold you owe the buyer money, not the original creditor. The debt purchaser must follow the same rules as your original creditor. You keep all the same legal rights. They cannot add interest or charges unless they are in the terms of your original credit agreement.

What collection agencies don t want you to know? ›

Debt collectors don't want you to know that you can make them stop calling, they can't do most of what they tell you, payment deadlines are phony, threats are inflated, and they can't find out how much you have in the bank. Furthermore, if you're out of state, they may have no legal recourse to collect.

Is it better to have a collection removed or paid in full? ›

Pay the bill, even without a pay-for-delete offer.

A collection account paid in full reflects better on your credit report. Plus, newer versions of the FICO and VantageScore credit scoring models only ding your credit for unpaid collections accounts.

Can I pay an original creditor instead of a collection agency? ›

Your original creditor may be most willing to take your debt back if you have already worked out a plan with your debt collector and begun repaying what you owe. So, if you want to bypass a debt collector, contact your original creditor's customer service department and request a payment plan.

Will debt collectors give up? ›

If the debt is not collected, then the debt collector does not make money. In many cases, although you would think that debt collectors would eventually give up, they are known to be relentless. Debt collectors will push you until they get paid, and use sneaky tactics as well.

What is the advantage of using collections? ›

Increases program speed and quality: This Collections Framework provides high-performance, high-quality implementations of useful data structures and algorithms. The various implementations of each interface are interchangeable, so programs can be easily tuned by switching collection implementations.

Is it better to pay the collection agency or the company? ›

Generally, paying the original creditor rather than a debt collector is better. The creditor has more discretion and flexibility in negotiating payment terms with you. And because that company might see you as a former and possibly future customer, it might be more willing to offer you a deal.

Is a debt collection agency bad? ›

Having a debt with a collection agency account will harm your credit score and can remain on your credit report for years, even if you pay it.

Is it worth paying a debt collector? ›

It might seem counterintuitive but depending on the credit model used, paying a collection agency directly may not positively impact your credit score. Even if it does ever so slightly, it could take years to rebuild a credit score whether you pay a debt through collections or not.

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